Welcome to https://orangewalk.com.au, a website managed and owned by Orangewalk Promotions Pty Limited (ABN 16 096 276 470) (‘Orangewalk’)an Australian limited liability company, located in Sydney, Australia (Unit 4, 3 Vuko Place, Warriewood NSW 2102).  We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (also the ‘Policy’).

This Policy describes the types of information we may collect from you or that you may provide when you visit the website https://orangewalk.com.au  (the ‘website’) and our practices for collecting, using, maintaining, protecting and disclosing that information. This Policy applies to the information that we may collect through this website for business purposes.

Please read this Policy carefully to understand our procedures and practices regarding your personal information and how we will treat it.

BY USING THIS WEBSITE, YOU REPRESENT AND WARRANT THAT YOU HAVE READ,  UNDERSTOOD AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. 

1. Personal information defined.

‘Personal information’ is any information that can be used to personally identify you as an individual user (also ‘you’).

2. Personal information that we collect.

Orangewalk will from time to time, receive and store personal information you enter onto our website or provided to us directly or given to us in other forms.

The personal information that we collect is basic information about the individual user such as name, phone number, address and email address to enable us to send information, provide quotations, process a product or service any order or delivery for the individual user.

We may collect additional information, including but not limited to instances when you provide feedback or information about your personal or business affairs, when you change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information.

Orangewalk collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third-parties. If we do, we will  protect it as set out in this Privacy Policy.

4. How we use your personal information.

Orangewalk will use the personal information collected from you:

• To administer your account with us and respond to your enquiries.
• To provide you with quotations for product based on a specific enquiry.
• To provide you with information regarding updates and changes to our website or any services we offer or provide through it.
• To make you aware of new and additional products, services and opportunities available to you.
• To improve our products and services and better understand your needs.
• To deliver the services offered by Orangewalk.

5. Disclosure of personal information.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, which are bound by confidentiality obligations insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third-party when it is required for the delivery of our services. Third-parties used by Orangewalk include partner organisations, wholesalers and freight forwarders.

We reserve the right to disclose your personal information to third-parties if required by a court order, law or legal process, including responding to any government or regulatory request. We may also disclose your personal information if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Orangewalk and/or users or others.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. In the event we disclose your personal information to third-parties, we will request that the third-party follow this Policy or a Policy no less stringent, regarding handling your personal information.

6. Cookies and tracking technologies.

We may from time use cookies on our website.  Cookies are very small files which a website uses to identify you when you come back to the website and to store details about your use of the website. Cookies are not malicious programs that access or damage your computer.  A web server assigns cookies uniquely to you and only a web server in the domain that issued the cookie to you can read those cookies.  You may refuse to accept browser cookies by activating the appropriate setting on your browser.  However, if you select this setting, you may be unable to access certain parts of our website.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.

Most advertising networks also offer you the option to opt out of targeted advertising.  For more info, visit Your Ad Choices or Your Online Choices.

Our website may use cookies to analyse website traffic and help us provide a better website visitor experience.  In addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google Adwords.  These ads may appear on this website or other websites you visit.

7. Security of your personal information.

Orangewalk is committed to ensuring that the information you provide to us is secure from accidental loss and from unauthorised access, use, alteration and disclosure.  We have implemented suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.  We restrict access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services.  These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.  However, we are unable to unconditionally guarantee that the security measures we take will not be penetrated or compromised, or that your information will remain totally secure under all imaginable circumstances as the threat landscape continually changes as new threats emerge.

All areas of our website, including those that collect personal data, use Transport Layer Security (TLS) encryption; however, to take advantage of this you must use a TLS-enabled browser.  Doing so will protect the confidentiality of your personal data while it is transmitted over the Internet.

The safety and security of your information also depends on you.  Where we may have given you a password for access to certain parts of our website, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone ever, even us.  Where you have the option to enable multi-factor authentication, we recommend you turn this feature on.

We urge you to be careful about giving out information in public areas of the website like message boards.  The information you share in public areas may be viewed by any user of the website.

Regardless of these controls, the transmission and exchange of information via the Internet is not completely secure and is carried out at your own risk.  We cannot guarantee the security of any information that you transmit to us or receive from us.  We cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy and we are not responsible for circumvention of any privacy settings or security measures contained on the website.

8. Access to your personal information.

We will provide you with access to your personal information that we store, to the extent it is available and allow you to correct, amend or delete inaccurate information.  You may send us an e-mail at followme@orangewalk.com.au to request access, to correct or delete any personal information that you have provided to us.  We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete content you submitted to this website, copies of your content submissions may remain viewable in cached and archived pages or might have been copied or stored by other website users.

9. Children under the age of 13.

This website is not intended for use by children under 13 years of age.  Nobody under age 13 may provide any personal information to us or via the website.  We do not knowingly collect personal information from children under 13.  If you are under 13, do not use or provide any information on this website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user-name you may use.  If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.  If you believe we might have any information received from a child under 13, please send an email to followme@orangewalk.com.au or write us at: Unit 4, 3 Vuko Place, Warriewood NSW 2102.

10. Links to other websites.

Our website contains links to third-party websites.  The fact that we link to a website or service or allow you access is not an endorsement of their privacy or information security policies or practices. This Privacy Policy applies only with regard to the information collected through the website specifically specified herein.  Other websites and services follow different rules regarding the use or disclosure of the personal information.  We encourage you to read the privacy policies or statements of the other websites you visit.

11. International Users.

This website is hosted in Australia.  If you access the website or the services that we offer from the United States, European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from Australian laws, please be advised that through your continued use of the website or our services, you may be transferring your personal information to Australia and you consent to that transfer.

Additionally, you understand that your personal information may be processed in countries (including Canada, the United States and Australia) where laws regarding processing personal information may be less stringent than in your country.

12. Changes to Privacy Policy.

Please be aware that we may change this Privacy Policy from time-to-time at our sole discretion.  We will keep you informed of any amendments that we make to this Privacy Policy.  All modifications will be effective immediately upon our posting of the modifications on the website.  Please check back from time to time to review our Privacy Policy.

13. Opting Out/Deleting Your Account

If you have set up an account with Orangewalk and subsequently wish to withdraw your consent for us to hold and process your personal information, please email us at followme@orangewalk.com.au and we will contact you to confirm the request prior to deleting all information held in relation to that account.

14. Contact information.

If you have any or concerns regarding this Privacy Policy, please feel free to contact us anytime through this website or by writing to us at the following address: followme@orangewalk.com.au.  We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Contact Us

Privacy Officer: followme@orangewalk.com.au

Mailing Address: Unit 4, 3 Vuko Place, Warriewood NSW 2102.

Last updated: 25 June 2021